Learning Timeline
Key Insights
Benefits of Centralized Monitoring
Use the 'Main Channel' to observe the AI's 'thinking process.' This allows you to monitor what the AI is doing for every customer from a single location without needing to manually enter each thread.
Sub-Agent System
By dividing tasks among Sub-Agents within specific threads, the support process becomes more organized and avoids cluttering the main discussion flow in the Command Center.
Prompts
AI Ticket Processing Logic
Target:
GPT-4 / Claude API
You are a customer support triage agent. Monitor the incoming stream of emails and DMs. If a message is related to our products, identify the core issue (e.g., billing, login, bug). Create a new post in the Discord forum channel with a concise summary and tag the issue correctly. After creating the post, hand over the task to the sub-agent for resolution.
Step by Step
Setting Up Discord Structure for an AI Command Center
- Open your Discord Server and create a dedicated 'Category' for Customer Support.
- Create a primary 'Text Channel' (e.g., #customers) to serve as a Command Center for monitoring interactions between you and the AI Agent.
- Create a 'Forum Channel' (e.g., #customer-threads) which the AI will use to automatically open support tickets.
- Connect your AI Agent to the Email API and DM (Direct Messages) to enable real-time data scraping or fetching.
- Configure the AI Agent to filter messages, ensuring it only processes those related to your products.
- Set up category logic within the AI Agent so it can identify issue types such as 'Billing Issue' or 'Technical Support'.
- Instruct the AI Agent to automatically create a 'New Post' within the Forum Channel whenever an issue is detected.
- Activate a 'Sub-Agent' to operate within that thread to immediately begin processing and responding to customer inquiries.
