Build Customer Service Voice Agents with ElevenLabs

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11Labs AI Agents Customer Support

A step-by-step guide to setting up AI voice agents using ElevenLabs templates, complete with custom system prompts to answer your specific business inquiries.

Response Speed Tips (Latency)

For voice agents, speed is key. Using the 'Gemini 2.0 Flash' model is highly recommended as it is optimized for speed (low latency), making conversations feel more natural without long delays.

The Importance of Data in the System Prompt

Your agent only knows the information you provide. Make sure to include as many business details as possible in the 'System Prompt' so the agent doesn't 'hallucinate' or provide incorrect information to customers.

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