Learning Timeline
Key Insights
Response Delay Issues
Currently, there is a slight delay before the avatar provides a response. However, performance is steadily improving with the latest updates from HeyGen.
The Importance of the Knowledge Base
This avatar is highly effective for Sales or Customer Service tasks because it can be trained using company-specific data via the 'Knowledge Base,' making it an expert in its designated field.
Step by Step
How to Build and Configure an Interactive Avatar
- Log in to your HeyGen account.
- Click on the 'Labs' menu located in the navigation sidebar.
- Select the 'Interactive Avatar' option from the list of available experimental features.
- Choose an existing avatar (e.g., Judy) or click the 'Clone' button to create an interactive avatar based on your own face and voice.
- Click the 'Chat Now' button to start a trial session and interact live with the avatar.
- To give the avatar a 'brain,' click on the 'Knowledge Base' section.
- Click 'Create New' to build a new knowledge base and upload your documents or company information.
- Select the 'Knowledge Base' you just created so the avatar can pull information from that source when answering user questions.
- Click on the 'Integrations' tab if you want to embed this avatar into a website or allow it to join Zoom meetings as an automated agent.
