Learning Timeline
Key Insights
Two Chatbot Deployment Modes
Chatbase can be deployed in two ways: as a small 'Chat Bubble' in the corner of your website for quick assistance, or as a 'Full Web Page' to serve as a comprehensive Knowledge Base.
Chatbase vs. Intercom Limitations
Chatbase is excellent for full AI automation based on your documents. However, if your business requires a 'human takeover' feature where agents can step in, platforms like Intercom are a more suitable choice.
Prompts
Chatbot Behavioral Instructions (System Prompt)
Target:
Chatbase AI Settings
You are a helpful and professional customer support assistant for [Company Name]. Your goal is to answer visitor questions accurately based on the provided documents. If you don't know the answer, politely direct the user to contact our support team at support@example.com. Keep your tone friendly and concise.
Step by Step
How to Build and Train a Chatbase Chatbot
- Go to your Chatbase dashboard and start a new chatbot project.
- Select a data source to train the AI: Click 'Files' to upload documents (PDF, .doc, etc.), or select 'Websites' to process your website links.
- Use the 'Q&A' or 'Notion' tabs if you have data in a question-and-answer format or a Notion database.
- Head over to the 'Settings' tab at the top of the dashboard.
- Click on the 'AI' sub-tab to configure your chatbot's brain.
- Enter specific instructions in the 'Instructions' field to define the chatbot's personality and how it should respond (e.g., 'You are a polite customer service agent').
- Choose the AI 'Model' you want to use (such as Llama or available GPT models).
- Click on 'Chat Interface' to customize the colors, themes, and icons to match your brand identity.
- Click the 'Save' or 'Apply' button to save all your configurations.
- Copy the provided 'Embed' code and paste it into your website's HTML to display the chatbot.
