Train AI support agent using website crawler in Chatbase
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Chatbase
Automation
Productivity
Initialize a Chatbase agent by crawling a target website and adding specific knowledge sources like Q&A and text snippets.
Optimizing with Q&A
Use the Q&A section specifically for the top 10 questions that account for the majority (e.g., 90%) of your support volume. Hard-coding these ensures the chatbot gives the exact approved answer every time.
Using Text Snippets for Rules
For rigid procedures like 'Refund Requests,' do not rely solely on crawled pages. Paste the exact procedure into the 'Text' section to ensure the AI follows specific logic steps.
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